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Shipping & Returns

HOW DO YOU SHIP YOUR ORDERS?

For individuals ordering online or via mail order, we usually ship via the U.S. Post Office, Priority Mail which takes about 2-4 days once an order is processed and depending on your location. For schools, libraries, and other institutions using PO's or for large orders, orders are either shipped via UPS or FedEx.

If you need to expedite delivery of an order, write to us and we will arrange for you to pay the difference for the shipping fee thru Pay Pal to Sue Fenton and your order will be shipped.

WOULD YOU SHIP “COLLECT” USING SCHOOL OR COMPANY's UPS OR FED EX ACCOUNT NUMBER THAT WAS PROVIDED?

Absolutely.

Simply include the account number on your PO.

WHAT ARE YOUR SHIPPING FEES?

These fees apply to orders shipped in the United States. For international orders, you will be charged an amount below, but will then receive an e-mail with the additional amount required for your international shipment. You may send the difference via Pay Pal to Sue Fenton, mmefifi3@aol.com,) and your order will then be shipped.

$0.01 - $40.00... $6.50

$40.01 - $70.00... $7.95

$70.01 - $90.00... $8.95

$90.01 - $100.00... $10.95

$100.01 - up $13.95

For the shipping fee of orders over $200.00, please e-mail us. Non-Pay Pal processed orders (PO's, mail orders, etc.) are usually sent via UPS ground.

DO YOU HAVE A REFUND POLICY?

Books and materials may be returned within 30 days only if they are in very good re-sellable condition. That is the policy of Pay Pal, too. If the books/materials are not in good condition, the refund cannot be granted.

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  "I have used 'Madame Fifi' products for years with great success."  Angela Shropshire, Boiling Springs, SC

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“Sue - Creativity just pours from you! I feel so inspired & challenged by your ideas & philosophy of teaching…a pleasure to host you! ” Heather Tarpley, Treasurer, AATF, AR   

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 "Madame Fifi's teaching materials bring vitality and authenticity to the language classroom. Her creative approach...with an emphasis on oral communication will...have (students) using the target language immediately." J. Powell, NJ

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